Advocis Learning Centre – FAQ

The answers to Frequently Asked Questions on a range of issues related to the Advocis education are provided below. If you require more information, please contact Member Services.

Administration

Registering for a course
How do I register for a course?

You can register online using the online enrolment form. Once your registration has been processed, you will receive a confirmation email containing information regarding your registration.

Privacy policies

I want to make sure my personal information is protected. What are your privacy policies?

Advocis students can rest assured that the security for our site is very strong with 128-bit encryption, and that their personal information is safe.

In addition, as a result of recent rulings and decisions made by the Privacy Commission, a member or student must advise Advocis of the circumstances under which his or her information can be distributed to and shared with employers and third-party suppliers, if it is to be shared at all. For more information, please read Advocis’ Privacy Policy.

Payment methods
What method(s) of payment can I use?

Payments can be made by VISA, MasterCard and American Express. You’ll need to provide both your card number and its expiry date. Applications will only be processed once full payment is received.

Receiving online course material
How soon after registering for a course will I receive the material? What will be included?

Online access to your course and materials will be available within 48 hours after your registration has been processed.

Receiving printed course material

How soon will I receive printed course material?

Printed study guides, if applicable to your course, will be shipped to you within 5 to 10 business days (regular shipment) after your registration has been processed. An expedited delivery service (within 3 business days) is available for an additional fee. Some courses also require you to obtain textbooks that are available at an additional cost. Please see the relevant program web page for more information on required textbooks.

Advocis Appeals Policy

What is the Advocis Appeals Policy?

The goal of the Advocis appeals policy is to ensure that candidates are able to request a re-mark of their assignment or exam if they failed. The cost to re-mark an assessment is $150 plus GST/HST.

The re-mark of a test or assignment involves an independent second marker reviewing the assessment in question. The second marker is not provided with details of the student’s original mark. The same rubric used by the original marker must be used for re-marking. The re-marking of an assignment or an exam could result in a higher or a lower mark from the original grade. The second grade will be the final grade.

If you believe an error has been made in the calculation of marks or in the marking of your:

  • CLU Advanced Estate Planning (257) term assignment, or
  • CLU Advanced Estate Planning (257) final exam; or
  • PFA Reflective Exercise

Please complete the Request for Re-Mark form: Request for Re-Mark

Please submit your Request for Re-Mark no later than 4 weeks after you receive the final grade on the assignment or the exam.

Allow 30 days for your request to be processed.

Please note that the re-marking of multiple choice exams is not available for the following reasons:

  • there is no discretion in the way a multiple choice test is graded (scored), and
  • if there is an error, for instance, an invalid question, every student will have been subjected to the error

We regularly perform audits of the multiple choice questions in each of the Advocis programs. We do this to ensure that the questions included in our assessments test at an appropriate level and that the questions we ask are fair but challenging.

Course equivalencies/exemptions

Courses (Includes Modules) Exemptions

An exemption occurs when a course taken at an educational institution / organization other than Advocis is considered for equivalency with a course or module offered by Advocis. A course exemption allows the candidate to avoid duplication of studies in the pursuit of a designation program. A limited number of exemptions will be granted for each program. The courses requested to be evaluated for exemption must have been successfully completed within the last 4 years.

Course Exemption Fees: $75 administration (non-refundable) + $75 for each exemption granted (plus GST/HST)

Please note that the non-refundable $75 administrative fee will be charged to your credit card upon receipt of your request. The $75 exemption fee will be charged upon your acceptance of each equivalency.

Recognition of External Designations

Advocis recognizes certain designations you’ve earned throughout your career. We recognize these designations for the higher level knowledge and expertise associated with them and, where appropriate, offer equivalencies with Advocis courses. As long as you provide documentation indicating you have earned the designation and are in good standing, we will consider the equivalency request. A fee for Recognition of External Designations will be required with your application.

Recognition of external Designations Fee: $100 (plus GST/HST)

How to Apply

TTo apply for a Course Exemption or Recognition of an External Designation, you must complete the Prior Learning Assessment and Recognition Form.

Please submit the form, along with the supporting documentation (see below), by email to educontent@advocis.ca or fax (416-444-8031). Once the application and supporting documentation have been assessed by Advocis, you will be notified of the results (within 10 business days).

Supporting documentation for Course Exemptions:

  • A certificate of completion/transcript (completed within the last 4 years)
  • A detailed syllabus/table of contents of the program materials for assessment purposes

Supporting documentation for Recognition of an External Designation:

  • A letter of good standing
Course extension or course re-enrollment

Can I purchase a course extension or course re-enrollment if I do not complete my CFP, CLU, or CHS course within the allotted time?

You can purchase a three-month (90 day) course extension for $75 + tax (excluding CFP 245 – Capstone and CLU 257 – Advanced Estate Planning). Only one extension per course can be purchased while the course is still active.

Should you require additional time to complete the course after purchasing an extension you must purchase a course re-enrollment. Course re-enrollments are $150 + tax. This will allow you an additional 120 days from the purchase date to complete the course. With the re-enrollment option, any previously completed online quizzes or exam will have to be re-written.

Note: New material will not be sent for either the extension or re-enrollment purchase.

All courses must be fully completed within one year of the initial registration date regardless of any course extensions or course re-enrollment purchased. If you wish to re-enroll or extend a course beyond one-year from registration, you may be required to purchase an updated printed study guide and prescribed textbooks if it is applicable to that course and there have been revisions to the curriculum.

Member discounts

Who qualifies for a member discount?

Any Advocis member in good standing is eligible to receive member pricing when signing-up for a program that offers this benefit. Advocis members that receive member pricing at the point of registration must remain a member in good standing while they are taking the program.

Any Advocis member that cancels their membership within the first 12 months of joining or re-joining Advocis will be charged the difference between member and non-member pricing for any courses taken while they were a member.

Cancellation fees

Is there a cancellation fee?

You have 30 days from the date of registration to withdraw from a course and receive a partial refund (a cancelation fee of $75 + tax applies). Please email Advocis at info@advocis.ca indicating the course that you wish to withdraw from.

Rewriting a quiz and/or exam

What if I am unsuccessful in passing my course?

If you are unsuccessful in passing your LLQP certification examination or your CFP, CLU, or CHS course (excluding CFP 245 – Capstone and CLU 257 – Advanced Estate Planning), you may apply to re-write, subject to a re-write fee of $75 + GST/HST per attempt.

For LLQP, unlimited rewrites can be made for each module within the 12 month-validity period of this course. Each rewrite cost $75 + tax.

For CFP, CLU and CHS online courses, you can apply to re-write 2 more times (for a total of 3 attempts). You must re write all module quizzes, case study (if applicable) and final exam (we reset and re-open the tests for 90 days).

After the 3 attempts have been utilized, a course re-enrollment will need to be purchased. The fee is $150 + tax for all LLQP, CFP, CHS or CLU courses. Any previously completed online quizzes and/or exam will have to be rewritten.

Note: Rewrites and re-enrollment fees for CFP 245 – Capstone and CLU 257 – Advanced Estate Planning course are priced higher.

Contact our Member Services Department at 1.877.773.6765 to pay for a re-write or re-enrollment.

Technical and content support

What do I do if I need technical support or have a question about the material?

If you experience technical difficulties when using our site, please contact Advocis Member Services from Monday to Friday between 9:00 AM and 6:00 PM EST. If you require assistance outside of these hours, please leave a message. Email and voicemail messages will be responded to the next business day.

  • Email
  • Phone: 416.444.4449 or 877.773.6765
  • Fax: 416.444.8031

For content related inquiries please complete the Advocis Educontent Query Form and submit it to educontent@advocis.ca.

Continuing Education

Registration eligibility

Do I have to be an Advocis member to register?

Members and non-members can register for any module except for Anti-Money Laundering and Terrorist Financing, The National Do Not Call List – What You Need to Know, Ethics: Knowing the Code of Professional Conduct and Getting Established, which are available to Advocis members only.

Certificate Program

What is a Certificate Program?

A Certificate Program consists of a series of modules. Students who complete all modules within the program qualify for a certificate of completion. Certificates are awarded for Critical Illness Insurance, Long-Term Care Insurance, Group Insurance, and Disability Income Insurance.

Re-taking CE modules

May I re-take the same module(s) for CE purposes?

You may re-take a module as many times as you wish. However, you are responsible for justifying your reason for re-taking the module to your accrediting institution.

CFP Designation

Earning a CFP® designation

How do I earn my CFP® designation?

CFP® is a designation governed and overseen by FP Canada.

The requirements to earn the CFP® designation are:

  • Completion of education in financial planning from an approved course provider, such as Advocis;
  • Successful completion of rigorous standardized examinations;
  • Financial planning work experience;
  • An ethical commitment to put the client's interest first.

The Advocis program, which was developed in conjunction with leading educational training consultants, derives its material from the CFP® syllabus as outlined by the FP Canada™.

Our program consists of four core courses and one CFP® Capstone course. Please click here for more information.

Program pre-requisites

Are there any pre-requisites for the CFP® program?

No, there are currently no pre-requisites. Anyone can enrol in the Advocis CFP® program.

Program duration

How long do I have to complete the CFP® Core Curriculum?

Candidates have four years to complete the CFP® Core Curriculum from the time they first register in the program.

Certificate of completion

How do I access my course transcript?

Please note that your transcript may be accessed by logging into your Advocis Dashboard and clicking on 'Designation Course History'. You may email the transcript to FP Canada™ to write the Level 1® Examination in Financial Planning.

After the successful completion of the CFP Capstone Course (FP245) and with your signed consent, your transcripts are emailed directly to FP Canada™ to enable you to write the CFP® examination.

Advocis CFP Certification Program FAQs

Do you have questions on the Advocis CFP® Certification Program? We have the answers!

Advocis CFP® Certification Program FAQs

What is the Advocis QAFP/CFP Migration Path?

What is the Advocis QAFP/CFP Migration Path?

We recognize that our candidates find themselves in various states of completion in our current Advocis CFP certification program. For that reason, we have developed migration pathways to ensure your successful transition to our new Core and Advanced programs.

CHS Designation

Earning a CHS® designation

How do I earn my CHS® designation?

The CHS education program consists of three courses. The first two core courses are:

  • 303 – Disability Income Insurance
  • 504 – Critical Illness, Long-Term Care & Group Benefits

To complete the program a third elective course from CFP 241 – 244 must be taken. Please click here for more information.

Program pre-requisites

Are there any pre-requisites for the CHS® program?

No, there are currently no pre-requisites. Anybody can enrol to begin the CHS® program.

Program duration

How long do I have to complete the CHS® program?

Candidates have four years to complete the CHS® Core Curriculum from the time they are first registered in the program.

Certificate of completion

Do I receive a certificate for completing the CHS® designation program?

Once you have successfully completed the CHS® designation program, we will notify you of such, and will direct you on how to apply for the designation through The Institute for Advanced Financial Education ("The Institute"). Once we receive your designation agreement and payment for designation dues, your CHS® certificate will be ordered. Delivery of the certificate may take 4-6 weeks.

CHS elective

I'm in the process of completing a course in the current Advocis CFP® Certification Program (CFP 241-244). Will this satisfy the CHS® elective requirement?

As long as you've successfully completed an Advocis CFP course within the last four years, it will satisfy the elective course requirement to attain your CHS designation.

CLU Designation

Earning a CLU® designation

How do I earn my CLU® designation?

The CLU program is comprised of seven courses, the first four (pre-requisite learning) are from the Advocis CFP® Certification Program and the final three are CLU courses. You must complete the pre-requisite learning first, or hold the CFP designation, before enrolling in the CLU.

The three CLU-specific courses are:

  • 255 – Advanced Concepts in Tax & Law for Personal Planning,
  • 256 – Tax & legal Principles for Business and their Owners,
  • 257 – Advanced Estate Planning
Program pre-requisites

Are there any pre-requisites for the CLU® program?

Yes, you must complete the four courses in the Advocis CFP® Certification Program or hold a CFP designation before enrolling in one of the three CLU courses.

Program duration

How long do I have to complete the CLU® program?

You have four years to complete the three CLU® courses from the time you first register in the program.

Certificate of completion

Do I receive a certificate for completing the CLU® designation program?

Once you have successfully completed the CLU® designation program, you will receive notification from The Institute for Advanced Financial Education ("The Institute"). At that time you will be invited to apply for the designation. Upon receipt of your designation agreement and payment of designation dues, your CLU® certificate will be ordered. Delivery of the certificate may take four to six weeks.

PFA Designation

What is the estimated time-frame to complete the designation?

What is the estimated time-frame to complete the designation?

The program has been designed to be completed within a two year time frame. However, the program is self-paced so you may complete the PFA in less time.

What will the program structure look like?

What will the program structure look like?

The PFA is an integrated, 5-segment program that will engage candidates in actively strengthening practice development skills; deepening technical financial planning and regulatory knowledge; incorporating ethical practices into a sustainable financial advisory business; as well as developing sales, business and marketing skills. Candidates will be assessed via a series of exams and a comprehensive exam.

Will the program segments be delivered via classroom or online?

Will the program segments be delivered via classroom or online?

All program segments, including assessments, will be delivered online.

Will there be course equivalencies?

Will there be course equivalencies?

Course equivalencies will be considered for the Professional Financial Advisor Designation program. Information will be posted regarding equivalencies as final decisions are made.

Who is the PFA for?

Who is the PFA for?

The PFA designation is designed for newer advisors looking to grow professionally, with an emphasis on practical knowledge, ethics and compliance and practice development.

How does the PFA differ from the CLU, CFP or CHS?

How does the PFA differ from the CLU®, CFP® or CHS?

This designation is unique and distinct from the CLU®, CFP® and CHS. Geared to the newer advisor, it is designed to bridge the theory provided in licensing to real-world practices, within a regulatory and ethical framework.

Did Advocis consult its member base about whether a new designation was needed before developing the PFA?

Did Advocis consult its member base about whether a new designation was needed before developing the PFA?

The decision to launch the PFA was made with input from the Advocis board of directors who are also association members, our corporate partners, as well as regulators. Advocis will continue to listen to members throughout the program build of the PFA.

What is the cost for the PFA program?

What is the cost for the PFA program?

Total program cost is under development and payment options, including installments are being considered. Please check back at a later date for more detailed information.

Are there eligibility requirements to apply to be a PFA designate holder like the CLU?

Are there eligibility requirements to apply to be a PFA designate holder like the CLU?

The Institute, which confers the PFA designation, is currently contemplating requirements. Please check back at a later date for more detailed information.

Are there prerequisites to the PFA designation program?

Are there prerequisites to the PFA designation program?

There are no required prerequisites, other than initial industry licensing, such as MFDA, IIROC or Life License Qualification Program (LLQP).

LLQP Program

Program access

When do I get access to the online content?

Once you are registered in the LLQP program, Advocis will invite you to register for CIPR (Canadian Insurance Participant Registry).

It is very important that you accept and complete the CIPR registration as we can only grant you online content access upon verification of your CIPR registration.

Once you have passed the Advocis LLQP modular exams, Advocis will certify through this same online registry to enable you to write the LLQP provincial exams.

Program duration

How long will I have access to the new LLQP online course?

The duration of the LLQP online course is one year from the date of purchase, regardless of when you pass the LLQP certification exams; this includes access to the online content and resources (e.g. PET, chapter quizzes, addendums, etc.)

Additional study aids

Is there a place where I can get additional study aids to help me prepare for my LLQP provincial exams?

Foran Financial Institute offers seminars, workbooks, and practice exam questions to help you prepare for your provincial exams: Foran Financial LLQP Preparation Seminars.

Taking certification exams

When can I take my certification exams?

Each exam module is offered online with 24/7 access. You can activate the exams when you're ready, at a time convenient to you within the one year course timeframe. Once completed, you will be provided with feedback in your education profile.

Program re-enrollment

What happens if I do not complete all LLQP modular certification exams within the one year?

You may purchase a re-enrolment for an additional year ($150 + tax). Please contact Member Services at 1-877-773-6765 or email info@advocis.ca for more information.

Process after passing exams

What happens after I pass the LLQP certification exams?

Once you have passed all of the certification exams within the LLQP program, Advocis will update your education profile with your final grade for the certification exams and update your CIPR profile confirming your certification. Your provincial exam provider will request your CIPR number to confirm certification in order for you to book your exams.

Advocis will also email you an LLQP certificate confirming successful completion of the program.

Exam re-write policies

If I don't pass an LLQP module certification exam, how long do I have to wait before I can rewrite?

The first writing of all exam modules is included in the course registration fee. Students are allowed to purchase unlimited subsequent attempts ($75 + tax) at the modular exams, with no set waiting period, within the one year course validity period before they must purchase a course extension.

To purchase a rewrite or for more information, please contact Member Services at 1-877-773-6765 or email info@advocis.ca.

LLQP provincial exams

What can I expect when I write the LLQP provincial exams?

You can expect the following:

  • The exams will be open book and all materials will be provided at the examination centre, (students cannot bring in their own materials).
  • All modules are composed of 35 multiple choice questions (including 5 pilot questions), with the exception of the Ethics & Professional Practice module, which is comprised of 25 multiple choice questions (including 5 pilot questions).
  • Each modular exam is allotted 75 minutes to complete.
  • Exam modules can be written in one day with breaks or spread out over several weeks or months. Please check with your exam provider for availability.

Sample questions are posted on the CISRO website. Regulators in each jurisdiction will publish details. Please check with your local jurisdiction for more information.

Provincial exam re-write policies

What is the policy if I need to rewrite an LLQP provincial exam module?

A summary of the provincial exam rewrite rules are:

  • Students can write the provincial exams three times before there is any waiting period.
  • There will be a waiting period of three months after the third attempt (measured from the date of the third attempt).
  • There will be a waiting period of three months after the fourth attempt (measured from the date of the fourth attempt).
  • There will be a waiting period of six months after any subsequent attempt (measured from the date of the latest attempt).
  • Please check with your local jurisdiction for more information.
Provincial exam completion deadlines

What happens if I do not write the provincial exams within one year of completing my LLQP certification exams?

Students must re-enroll in the LLQP program ($150 + tax) and subsequently write and pass the LLQP certification exams. Please contact Member Services at 1-877-773-6765 or email info@advocis.ca for more information.

Educontent support

Who can I contact if I am having difficulty with the material?

Please complete the Educontent Query form and forward to educontent@advocis.ca.

Getting Established - Program

Program access

How soon after registering will I receive access to the program?

Once we have matched you with a mentor, you will receive access to the Getting Established Program. This should take approximately five business days.

Program duration

How long does the program take to complete?

You will have 12 months to complete the program, however given it’s a self-study program, you can complete it sooner.
Registration eligibility

Do I have to be an Advocis member to register?

Yes, the program is offered to Advocis members only. To learn more about membership and the benefits of belonging to the oldest and largest professional association for financial advisors and planners in Canada, click here.

Mentor requirements

Do I have to have my own mentor or is one supplied?

You may have your own mentor, or Advocis can appoint one for you.

Certificate of completion

Will I receive a certificate?

Yes, a Getting Established certificate is provided.

Getting Established - Mentorship

Program registration

How do I register?

Complete and submit an online application form. Once you have been approved, you will receive an email confirmation. Click here to access the form.

Mentor training

Is training provided?

Yes, after your application has been approved, you will receive orientation training.

Student matching process

How do I get matched to a student?

You will be matched to a student in your area who holds similar licenses and registrations to your own. We will advise you of the student’s name and location. Once you approve the match, we will notify the student and you will both receive access to the program.

Mentor commitment

How much of my time will I need to dedicate to being a mentor?

You must be willing to commit to the advisor’s learning path, and dedicate a minimum of 90 minutes per month to the program. This includes the time you take to assess the material and conduct a review meeting with your student.

Join Advocis