AODA Roadmap • Advocis

Statement of Commitment

Advocis and Affiliates are committed to meeting our organizational obligations under the AODA, Integrated Accessibility Standards Regulation. We are dedicated to excellence in serving all customers, including people with disabilities. Advocis and Affiliates are committed to the provision of services in a manner consistent with the principles of dignity, independence, integration, and equal opportunity.

Year	Customer Service Standard	Deliverables	Activities	Responsibilities	Complete	StatusIn Progress	Ongoing
2012	Customer Service Standard
	Establish policies, practices, and procedures for providing goods and services to people with disabilities	Customer Service Standard policy developed and implemented	Customer Service Standard policy developed in compliance with the principles of independence, dignity, integration and equality of opportunity	Human Resources	x
	Ensure policies and procedures are consistent with the principles of independence, dignity, integration and equality of opportunity Ensure that communications with persons with disabilities takes into account their disabilities	People with disabilities who are customers receive quality services in a timely manner, consistent with the principles of independence, dignity, integration, and equality of opportunity	Persons with disabilities are allowed to bring support persons or service animals on premises. If a guide dog, service animal or service dog is excluded by law Advocis and its Affiliates will offer alternative methods to enable the person with a disability to access services	All Staff			x
	Let people with service animals onto the parts of the premises open to the public Let people with disabilities be accompanied by their support persons on the premises	Members of the public receive an equitable and effective customer experience that accommodates their needs	Notice of facilities or service disruption made available. Notice will include information on the reason and length of disruption, and a description of any alternative facilities or services available	Human Resources/ Office Services/ Member Services			x
	Provide notice when facilities or services are temporarily disrupted	Culture of accessibility embedded in organization when providing services (included when developing all programming, policies, and procedures)	Training provided to all staff	Human Resources			x
	Train anyone who interacts with the public on topics outlined in the customer service standard Train anyone who is involved in developing customer service policies, practices and procedures on topics outlined in the customer service standard	Accessibility requirements and training, included in new staff orientation Accessible feedback mechanism in place	Process for providing feedback included in policy and advertised on	Human Resources	x
	Establish a process for receiving and responding to feedback about the way the organization provides goods or services to people with disabilities, including the action to be taken if a compliant is received, and make information about the process available to the public	Report filed with Ministry	Report filed electronically	Human Resources	x
Year	Information and Communication Standar	Deliverables	Activities	Responsibilities	Complete	StatusIn Progress	Ongoing
2012	Emergency Information
	Upon request emergency and public safety information available	Emergency information available on request Commitment to work with individual requesting the information to meet accessibility needs in a timely manner	Provision of emergency information as requested	Human Resources			x
Year	General Requirements	Deliverables	Activities	Responsibilities	Complete	StatusIn Progress	Ongoing
2014	Accessibility Policies
	develop, implement and maintain policies about what your organization will do to meet the IASR requirements and become more accessible	Development of a Statement of Commitment (made public)	Review of Integrated Accessibility Standard Requirements (IASR)	Human Resources	x
		Develop policies to meet accessibility requirements and/or embedded accessibility requirements in existing policies and procedures Ensure policies are kept updated by periodic reviews	Existing policies updated to include IASR as required	Human Resources	x
Year	General Requirements	Deliverables	Activities	Responsibilities	Complete	StatusIn Progress	Ongoing
2013-2014	Multi-Year accessibility plan
	Create multi-year plan (post, make accessible)	Multi-Year plan prepared and made publically available	Identify organizational requirements under the Integrated Accessibility Standard Regulation	Human Resources	x
	Progress on the achievement of plan bench marks to be reviewed on an annual basis		Develop timeline for the detection and removal/ remedy of any barriers to meeting identified requirements	Human Resources/ Individual Departments/ All Staff			x
Year	Employment Standard	Deliverables	Activities	Responsibilities	Complete	StatusIn Progress	Ongoing
2014	Individualized Emergency Response
	Individualized workplace emergency response provided for any employees with disabilities (when necessary)	Individualized emergency response plans developed, reviewed, and updated for employee(s) when necessary	Emergency information and plan reviewed	Human Resources			x
			Employees requiring individualized emergency response or customized planning encouraged to selfidentify	Human Resources			x
Year	Information and Communication Standard	Deliverables	Activities	Responsibilities	Complete	StatusIn Progress	Ongoing
2014	Accessible Websites and Web Content
	Website and Web content to meet World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A	All websites and web content published since January 1,2012 confirmed to Level A	Assess websites and web content published since January 1,2012 for compliance with WCAG accessibility standards	Marketing/ Communications		x
			Provide required on-going training and resources to staff responsible for updating web content	Human Resources/ Information Technology/ Marketing / Communications			x
			Update websites and web content to meet WCAG were required	Marketing/ Communications/ Information Technology/ Program Development		x
			Assign responsibility to individual/ department ensuring going forward any new web content posted meets WCAG	Marketing/ Communications/ Information Technology		x

Year	General Requirements	Deliverables	Activities	Responsibilities	Complete	StatusIn Progress	Ongoing	Pending
2015	Training
		Training provided on the IASR requirements and Human Rights Code (as it relates to disabilities) Log verifying training received	Training provided to match duties and responsibilities as they relate to IASR’s requirements	Human Resources			x
Year	Information and Communication Standard	Deliverables	Activities	Responsibilities	Complete	StatusIn Progress	Ongoing	Pending
2015	Feedback
		Accessible feedback mechanism in place	A menu of avenues to provide feedback on the accessibility issues	Human Resources			x
Year	Employment Standard	Deliverables	Activities	Responsibilities	Complete	StatusIn Progress	Ongoing	Pending
2016	Employees and job applicants provided information on available accommodations
		Staff made aware of association’s policies for supporting employees with disabilities	Embedded in new hire orientation, policies made available on ‘Community’	Human Resources	x
		Applicants made aware of the availability of accommodations during recruitment, selection and hiring processes	Statement of accommodation included in all job postings	Human Resources			x
	Outline process for developing documented individual accommodation plans
		Development of individual accommodation plan for employees with disabilities	Plan(s) to include – accommodation to be provided, considerations if there is an emergency, accessible formats/ communication supports required, timeline for review and update	Human Resources			x
		Assist employees return to work with plan and disability-related accommodation	Development of Individualized return to work accommodation plans	Human Resources			x
		Accessibility needs taken into account for performance management (reviews), career development, and job changes	Accessibility and accommodation requirements taken into account during career development and performance management	Human Resources/ All Department Heads/ Supervisors			x
Year	Information and Communication Standard	Deliverables	Activities	Responsibilities	Complete	StatusIn Progress	Ongoing	Pending
2016	Accessible Formats and Communication Supports
		Information regarding goods and services provided are accessible (Formats may include: HTML, MS Word, Braille, Audio Formats, Large print, Text transcripts, Reading Information aloud, Captioning, Assistive listening system, Sign language)	Investigate conversion supports	Human Resources			x
			Accessible information available on request in a timely manner (at no additional cost)				x
Year	Information and Communication Standard	Deliverables	Activities	Responsibilities	Complete	StatusIn Progress	Ongoing	Pending
2021	Accessible Websites and Web Content
	Website and Web content to meet World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level AA	Websites and web content posted after January 1, 2012, conforms with WCAG 2.0 Level AA other than captions and prerecorded audio descriptions.	Assess websites and web content published since January 1,2012 for compliance with WCAG accessibility standards	Marketing/ Communications		x
			Provide required on-going training and resources to staff responsible for updating web content	Human Resources/ Information Technology/ Marketing/ Communications				x
			Update websites and web content to meet WCAG were required	Marketing/ Communications/ Information Technology/ Program Development				x
			Assign responsibility to individual/ department ensuring going forward any new web content posted meets WCAG	Marketing/ Communications/ Information Technology				x