AODA Roadmap

Statement of Commitment

Advocis and Affiliates are committed to meeting our organizational obligations under the AODA, Integrated Accessibility Standards Regulation. We are dedicated to excellence in serving all customers, including people with disabilities. Advocis and Affiliates are committed to the provision of services in a manner consistent with the principles of dignity, independence, integration, and equal opportunity.

Year Customer Service Standard Deliverables Activities Responsibilities Complete In Progress Ongoing
2012 Customer Service Standard            
 
  • Establish policies, practices, and procedures for providing goods and services to people with disabilities
    		•
  • Customer Service Standard policy developed and implemented
    		•
  • Customer Service Standard policy developed in compliance with the principles of independence, dignity, integration and equality of opportunity
    		•
  • Human Resources
    		•  x    
     
  • Ensure policies and procedures are consistent with the principles of independence, dignity, integration and equality of opportunity
  • Ensure that communications with persons with disabilities takes into account their disabilities
    		•
  • People with disabilities who are customers receive quality services in a timely manner, consistent with the principles of independence, dignity, integration, and equality of opportunity
    		•
  • Persons with disabilities are allowed to bring support persons or service animals on premises. If a guide dog, service animal or service dog is excluded by law Advocis and its Affiliates will offer alternative methods to enable the person with a disability to access services
    		•
  • All Staff
    		•      x
     
  • Let people with service animals onto the parts of the premises open to the public
  • Let people with disabilities be accompanied by their support persons on the premises
    		•
  • Members of the public receive an equitable and effective customer experience that accommodates their needs
    		•
  • Notice of facilities or service disruption made available. Notice will include information on the reason and length of disruption, and a description of any alternative facilities or services available
    		•
  • Human Resources/ Office Services/ Member Services
    		•      x
     
  • Provide notice when facilities or services are temporarily disrupted
    		•
  • Culture of accessibility embedded in organization when providing services (included when developing all programming, policies, and procedures)
    		•
  • Training provided to all staff
    		•
  • Human Resources
    		•      x
     
  • Train anyone who interacts with the public on topics outlined in the customer service standard
  • Train anyone who is involved in developing customer service policies, practices and procedures on topics outlined in the customer service standard
    		•
  • Accessibility requirements and training, included in new staff orientation
  • Accessible feedback mechanism in place
    		•
  • Process for providing feedback included in policy and advertised on
    		•
  • Human Resources
    		•  x    
     
  • Establish a process for receiving and responding to feedback about the way the organization provides goods or services to people with disabilities, including the action to be taken if a compliant is received, and make information about the process available to the public
    		•
  • Report filed with Ministry
    		•
  • Report filed electronically
    		•
  • Human Resources
    		•  x    
    Year Information and Communication Standar Deliverables Activities Responsibilities Complete In Progress Ongoing
    2012 Emergency Information            
     
  • Upon request emergency and public safety information available
    		•
  • Emergency information available on request
  • Commitment to work with individual requesting the information to meet accessibility needs in a timely manner
    		•
  • Provision of emergency information as requested
    		•
  • Human Resources
  		•      x
    Year General Requirements Deliverables Activities Responsibilities Complete In Progress Ongoing
    2014 Accessibility Policies            
     
  • develop, implement and maintain policies about what your organization will do to meet the IASR requirements and become more accessible
    		•
  • Development of a Statement of Commitment (made public)
    		•
  • Review of Integrated Accessibility Standard Requirements (IASR)
    		•
  • Human Resources
    		•  x    
       
  • Develop policies to meet accessibility requirements and/or embedded accessibility requirements in existing policies and procedures
  • Ensure policies are kept updated by periodic reviews
    		•
  • Existing policies updated to include IASR as required
    		•
  • Human Resources
    		•  x    
    Year General Requirements Deliverables Activities Responsibilities Complete In Progress Ongoing
    2013-2014 Multi-Year accessibility plan            
     
  • Create multi-year plan (post, make accessible)
  • Multi-Year plan prepared and made publically available
    		•
  • Identify organizational requirements under the Integrated Accessibility Standard Regulation
  • Human Resources
    		•  x    
     
  • Progress on the achievement of plan bench marks to be reviewed on an annual basis
    		•  
  • Develop timeline for the detection and removal/ remedy of any barriers to meeting identified requirements
  • Human Resources/ Individual Departments/ All Staff
    		•     x
    Year Employment Standard Deliverables Activities Responsibilities Complete In Progress Ongoing
    2014 Individualized Emergency Response            
     
  • Individualized workplace emergency response provided for any employees with disabilities (when necessary)
    		•
  • Individualized emergency response plans developed, reviewed, and updated for employee(s) when necessary
    		•
  • Emergency information and plan reviewed
  • Human Resources
    		•      x
         
  • Employees requiring individualized emergency response or customized planning encouraged to selfidentify
    		•
  • Human Resources
    		•     x
    Year Information and Communication Standard Deliverables Activities Responsibilities Complete In Progress Ongoing
    2014 Accessible Websites and Web Content            
     
  • Website and Web content to meet World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A
  • All websites and web content published since January 1,2012 confirmed to Level A
    		•
  • Assess websites and web content published since January 1,2012 for compliance with WCAG accessibility standards
    		•
  • Marketing/ Communications
    		•    x  
         
  • Provide required on-going training and resources to staff responsible for updating web content
    		•
  • Human Resources/ Information Technology/ Marketing / Communications
    		•      x
         
  • Update websites and web content to meet WCAG were required
  • Marketing/ Communications/ Information Technology/ Program Development
    		•    x  
         
  • Assign responsibility to individual/ department ensuring going forward any new web content posted meets WCAG
  • Marketing/ Communications/ Information Technology
    		•    x  
    Year General Requirements Deliverables Activities Responsibilities Complete In Progress Ongoing Pending
    2015 Training              
       
  • Training provided on the IASR requirements and Human Rights Code (as it relates to disabilities)
  • Log verifying training received
  • Training provided to match duties and responsibilities as they relate to IASR’s requirements
    		•
  • Human Resources
    		•      x  
    Year Information and Communication Standard Deliverables Activities Responsibilities Complete In Progress Ongoing Pending
    2015 Feedback              
       
  • Accessible feedback mechanism in place
    		•
  • A menu of avenues to provide feedback on the accessibility issues
    		•
  • Human Resources
    		•      x  
    Year Employment Standard Deliverables Activities Responsibilities Complete In Progress Ongoing Pending
    2016 Employees and job applicants provided information on available accommodations              
       
  • Staff made aware of association’s policies for supporting employees with disabilities
    		•
  • Embedded in new hire orientation, policies made available on ‘Community’
    		•
  • Human Resources
    		•  x      
       
  • Applicants made aware of the availability of accommodations during recruitment, selection and hiring processes
    		•
  • Statement of accommodation included in all job postings
    		•
  • Human Resources
    		•      x  
      Outline process for developing documented individual accommodation plans              
       
  • Development of individual accommodation plan for employees with disabilities
  • Plan(s) to include – accommodation to be provided, considerations if there is an emergency, accessible formats/ communication supports required, timeline for review and update
    		•
  • Human Resources
    		•     x  
       
  • Assist employees return to work with plan and disability-related accommodation
    		•
  • Development of Individualized return to work accommodation plans
    		•
  • Human Resources
    		•     x  
       
  • Accessibility needs taken into account for performance management (reviews), career development, and job changes
    		•
  • Accessibility and accommodation requirements taken into account during career development and performance management
  • Human Resources/ All Department Heads/ Supervisors
    		•      x  
    Year Information and Communication Standard Deliverables Activities Responsibilities Complete In Progress Ongoing Pending
    2016 Accessible Formats and Communication Supports              
       
  • Information regarding goods and services provided are accessible (Formats may include: HTML, MS Word, Braille, Audio Formats, Large print, Text transcripts, Reading Information aloud, Captioning, Assistive listening system, Sign language)
  • Investigate conversion supports
    		•
  • Human Resources
    		•      x  
         
  • Accessible information available on request in a timely manner (at no additional cost)
    		•        x  
    Year Information and Communication Standard Deliverables Activities Responsibilities Complete In Progress Ongoing Pending
    2021 Accessible Websites and Web Content              
     
  • Website and Web content to meet World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level AA
  • Websites and web content posted after January 1, 2012, conforms with WCAG 2.0 Level AA other than captions and prerecorded audio descriptions.
    		•
  • Assess websites and web content published since January 1,2012 for compliance with WCAG accessibility standards
  • Marketing/ Communications
    		•    x    
         
  • Provide required on-going training and resources to staff responsible for updating web content
    		•
  • Human Resources/ Information Technology/ Marketing/ Communications
    		•        x
         
  • Update websites and web content to meet WCAG were required
    		•
  • Marketing/ Communications/ Information Technology/ Program Development
    		•        x
         
  • Assign responsibility to individual/ department ensuring going forward any new web content posted meets WCAG
    		•
  • Marketing/ Communications/ Information Technology
    		•        x
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